User Guide

How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment Info

1.We Only accept Paypal as payment method at this moment.


2.We will only send out shipment after the payment is cleared.


3.When you check out you can see the handling charge, this is a registered & packing fee


Shipping
  • Shippping Method : Other
  • Shipping Area : World Wide
  • Shipping Cost :
  • Shipping Time : 7 - 15 days
  • Shipping Guide :


    -All items ship by Hong Kong post office Registered Air Mail


    - Please allow 2-3 days for preparation after the payment is cleared.


    - We will deliver the item by Airmail  depends on the courier's availability to your country. It usually takes 7-15 days

       (excluding public holidays and customs clearance).


    -We will provide tracking number once the items has been shipped.


         http://app3.hongkongpost.com/CGI/mt/enquiry.jsp


    -APO/FPO Address 

     All airsoft guns cannot be shipped to APO/FPO addresses.


    -Disassemble airsoft gun

      Depends on the item and upon your request, we can help to disassemble the item and ship them separately. However,

       a handling  fee and extra shipping cost may apply according to the item and number of separated shipments. Please 

        soltac@soltac.co.kr  if you have any question about this.  


    -Lithium batter

      Due to the prohibition of dangerous goods on aircrafts, lithium battery can be shipped ONLY by Postal Surface Mail

       (7-10 weeks) for STANDARD SERVICE. All other items in the same order would be sent separately by another selected

        shipping method.

Returns/Exchanges


Return and Exchange


14-day return and exchange Guarantee!


We can not guarantee that all monitors are displaying the same color of our products, and size measured by hand can vary.

If you are not entirely satisfied with your purchase, doesn't fit, wrong color or doesn't work,

simply contact sale@soltac.co.kr to let us know the details of your and issue

So we can work towards a solution and issue an RMA number for the return goods processing.


All items will be fully inspected and working before shipping, although the odd superfical manufacturing marks may be incured in the production process.


On the slightest chance of something with an issue slipping through, all defective products must be returned within 14 days from the day of report, for exchange


The unused orginal item in its original package is required in order to effect an Exchange, Store Credit or Refund, Excluding any shipping costs, within 14 days of

the date of the sale or delivery date.

We regret that we cannot accept returns for installed items, customized, used, drop /mis-use damaged and or items damaged by 3rd parties.

But irrelivent of problem we are here to help you to solve any isusse as swift as possible and try our upmost to keep everyone happy.

For example in case of a AEG gearbox failure, we can provide 1 free internal part within 14 days to help get you operational again. Or return the item for Repair,

Replacement, or Refund if need be.






Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Other

top